Use Cases


Reduce churn via Customer Journey Analytics


Process Journey

What's been done?

Interaction Journey

What's been raised?

Emotional Journey

What's been felt?

Churn Predictor

Where’s the unhappiness?

Revenue Predictor

Where’s the happiness?

Next Best Action

How to follow-up?

Process Journey

Deliver personalized support by detecting what’s been done in terms of page view sequence and purchase your customer has made.

Interaction Journey & Emotional Journey

Bring context into the issues that have been raised by the customer through a visualized interaction journey display.

Bring empathy into the conversation by understanding what’s been felt by the customer.

Churn Predictor

Predicts churn potential from customer remarks in various interactions.

Revenue Predictor

Predicts revenue potential from customer remarks in various interactions.

Next Best Action

Recommends follow-up on a customer based on past customer interactions.